Author: Simon Duffy
Personalised Support is a system for providing support to people with complex and challenging needs to live their own life, on their own terms, but as active citizens. Individualised service designs are developed by combining a creative organisational culture with a set of structures that enable the total individualisation of funding, staffing, policies and accountability.
Personalised Support was developed in Scotland, in 1996, to provide support to people who were leaving institutions and moving into their own homes. It is a radical step forward from the standardised and inflexible support that is often provided by Community Care services. The first service to use this model was inclusion Glasgow, followed by Partners for Inclusion, C-Change for Inclusion, Support fro Ordinary Living (SOL) and other organisations who collaborate through the federation Altrum.
Personalised Support requires individualised systems, combined with key values and an organisation culture which can sustain and make sense of these features.
There are 7 key elements:
Although Personalised Support has been working successfully in Scotland for 15 years it is curious that so few organisations have really taken up the challenge to work in this new way. In fact, even when personalisation has started to become recognised as one of the most important themes in reforming public services there have been few efforts to really change how support is offered on the ground. Too often disabled people, older people or people with mental health problems are being asked to manage direct payments or take on other onerous responsibilities that are simply not necessary. Personalised Support offers a powerful and practical model for transforming the role of organisations that provide care and support, giving people the flexibility and control they value, without unnecessary complexity.
The publisher is the Centre for Welfare Reform.
Personalised Support © Simon Duffy 2010.
All Rights Reserved. No part of this paper may be reproduced in any form without permission from the publisher except for the quotation of brief passages in reviews.
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